Frequently Asked Questions
How do I make a purchase?
To make a purchase, simply browse the website, choose the desired products and add them to your shopping cart. Then, simply follow the steps of the checkout process, providing the necessary information for delivery and payment.
How do orders work on Tag&Get?
Each piece is produced especially for you after you order, ensuring less waste and more thought in every product.
How much will I pay for shipping the products?
We have a flat shipping rate of €4.99 for Portugal and €5.99 for the EU (regardless of the number of items you buy), and we offer free shipping on orders over €50 (PT) and €70 (EU). We want your shopping experience to be light and inspiring, just like our messages.
How can I track my order after purchase?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery in real time.
How long does delivery take?
Typically, the total lead time (production + shipping) can range from 6 to 7 business days. This time may vary depending on the destination and order volume.
Can I change or cancel my order after I've paid?
Orders go into production immediately after payment, so we cannot guarantee changes or cancellations. Please contact us as soon as possible.
Can I return or exchange an item?
Yes. You can return your order within 14 days, provided the item is in perfect condition and shows no signs of use. As each piece is made to order, we do not offer direct exchanges for size or color — but you can return it and request a refund or opt for a store credit. If the item arrives damaged or incorrect, we will replace it free of charge or refund the amount. For any returns, simply contact us by email.
How do I know what my size is?
Each product includes a detailed size guide. We recommend measuring a t-shirt, sweatshirt, or hoodie you already own and comparing the measurements.
Are the products sustainable?
Our organic collections include products made with at least 70% organic or recycled materials, or a combination of both, all certified (GOTS, OCS, GRS, or RCS).
Our pieces are shipped in post-consumer recycled (PCR) plastic packaging, ensuring product protection with a lower environmental impact. And because we know there is still a journey ahead, Tag&Get actively contributes to removing plastic from the planet — each purchase helps remove 500g (1lb) of plastic — helping to offset and reduce this impact with every order.
While most of our pieces are made with organic cotton, some items are not 100% organic (labelled as eco-friendly). Even so, these products remain sustainable, as all items are produced on demand, avoiding overproduction and excess stock — continuing our commitment to reducing environmental impact.
Can I customize a phrase or request something different?
Currently, our collections follow pre-defined inspirational phrases, but we are open to suggestions for future editions.
How can I contact customer support if I have questions or problems?
For any questions or problems, our customer support team is available via chat on our website or by email at Info@tag-and-get.com . We will respond as soon as possible.